“My payment seems stuck. I already sent the money—can you check what happened?”Tell your assistant which payment you mean, what you were doing when the problem happened, and whether you sent money or signed a wallet action. A payment reference or approximate date, amount, and recipient can help it find the right record.
1
Check the existing payment
Your assistant checks AgentBank’s current status, the reason for the
problem, whether funds moved, and the next available action. It should
not start a replacement just because a screen closed or a response was lost.
2
Resume the current action
Reopen the existing approval or funding instructions if they are still
valid. If a bank transfer or wallet action is unresolved, keep checking
it instead of sending again.
3
Correct or cancel when supported
If AgentBank requests corrected recipient details, review and confirm
them. If you want to stop, ask whether cancellation is still possible and
confirm before proceeding.
4
Get help when recovery is unavailable
If funds moved and your assistant cannot resolve the problem, contact
support with the payment reference, current status, failure details, and
whether you already paid. Never send wallet secrets or login credentials.