> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useagentbank.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover a payment

> Find the next safe step for an interrupted, expired, or failed payment.

> “My payment seems stuck. I already sent the money—can you check what happened?”

Tell your assistant which payment you mean, what you were doing when the
problem happened, and whether you sent money or signed a wallet action. A
payment reference or approximate date, amount, and recipient can help it find
the right record.

<Steps>
  <Step title="Check the existing payment">
    Your assistant checks AgentBank's current status, the reason for the
    problem, whether funds moved, and the next available action. It should
    not start a replacement just because a screen closed or a response was lost.
  </Step>

  <Step title="Resume the current action">
    Reopen the existing approval or funding instructions if they are still
    valid. If a bank transfer or wallet action is unresolved, keep checking
    it instead of sending again.
  </Step>

  <Step title="Correct or cancel when supported">
    If AgentBank requests corrected recipient details, review and confirm
    them. If you want to stop, ask whether cancellation is still possible and
    confirm before proceeding.
  </Step>

  <Step title="Get help when recovery is unavailable">
    If funds moved and your assistant cannot resolve the problem, contact
    support with the payment reference, current status, failure details, and
    whether you already paid. Never send wallet secrets or login credentials.
  </Step>
</Steps>

## Expired or timed-out payments

An expiry or timeout does not by itself prove that no money moved. Have your
assistant check before trying again. If no funds moved and a new payment is
needed, review a fresh quote and confirm its terms. If funds did move, continue
tracking or contact support instead of funding a replacement.

<Warning>
  Do not repeat a bank transfer, wallet action, or payment simply because its
  result is unclear. A second attempt could send money twice.
</Warning>

See [Contact support](/support/contact) and
[Cancel or correct a payment](/payments/cancel-or-correct).
Builders: see the [retry safety reference](/reference/idempotency).